Returns & Refund Policy

We want every purchase to meet your expectations. If you decide that an item is not right for you, our return and refund procedures are designed to explain the available options, the conditions that apply, and the steps involved in resolving your request.

Please read this policy carefully before sending any merchandise back. Return eligibility, shipping arrangements, and refund outcomes may depend on the product purchased, its condition, the reason for the request, and applicable consumer protection requirements.

01. Return Period & Product Eligibility

Customers may request a return for eligible products within 30 days of the recorded delivery date. Requests submitted after this period may not qualify under our standard return arrangements unless an exception is required by applicable law or has been expressly approved by us.

Not every product can be returned. Eligibility is determined by the nature of the item, its condition, any restrictions communicated before purchase, and the legal requirements applicable to the transaction.

Products that may fall outside the standard return program include:

• Goods with a limited shelf life or products that can spoil quickly.
• Items produced specifically to a customer’s personal specifications.
• Products subject to hygiene or personal-care restrictions.
• Digital content or goods supplied electronically.
• Merchandise clearly identified as final sale or otherwise excluded from ordinary returns.

Where a particular item is subject to additional return conditions, those requirements should be reviewed before the purchase is completed. Any exclusion remains subject to mandatory rights that may apply under relevant law.

02. Requirements for Returned Merchandise

To allow us to assess a return fairly, products should be sent back in a condition that permits their identity and eligibility to be verified.

Unless the item is being returned because of a defect, shipping damage, incorrect fulfillment, or another circumstance covered by applicable law, the following conditions generally apply:

• The product should not have been worn, used, or washed beyond what is reasonably necessary to inspect it.
• The item should not have been unnecessarily altered, repaired, or modified.
• All supplied accessories, parts, and components should be included where applicable.
• Original tags, labels, and packaging should be retained when reasonably possible.
• The parcel should be packed securely to minimize the risk of further transportation damage.

Returned goods may be inspected after arrival. The inspection helps establish the condition of the product and whether the request meets the relevant return requirements. A product’s condition will not be used to remove rights that customers retain under applicable law.

03. Starting the Return Process

Before shipping an item back, submit a return request through the customer support channel provided by our store or through your customer account, where this function is available.

To help us identify your purchase and review the request, please prepare the following details:

• Your order number or other purchase reference.
• The name or description of the product being returned.
• The reason for requesting a return.
• Supporting photographs or additional information, if relevant.

After reviewing the information, our support team will explain the applicable return procedure and provide the necessary shipping instructions where appropriate.

Please wait for return instructions before dispatching your package. Sending merchandise to an unconfirmed address or without the required information may make identification and processing more difficult.

04. Return Delivery Costs

The responsibility for return postage depends on why the product is being returned, the available shipping arrangements, and the rules that apply to the purchase.

Where a prepaid return label or arranged collection service is available, we will provide the relevant instructions. If no prepaid option is offered for an eligible change-of-mind return, the customer may need to pay the applicable return shipping cost.

If you receive an incorrect product, discover a defect, or find that an item was damaged during transit, contact our support team before arranging the return. We will review the circumstances and explain any available shipping assistance or other appropriate remedy.

Customers should retain any relevant shipping receipt or tracking reference until the return has been resolved.

05. Refund Review & Payment Timeline

Refunds are considered after the returned merchandise has been received and the applicable assessment has been completed. Additional information may be requested if it is needed to verify the return or determine the appropriate outcome.

For approved returns, refunds are generally sent to the payment method used for the original transaction, subject to the payment provider’s procedures.

Our usual internal processing period is approximately 5–7 business days after the returned item has been reviewed and the refund has been approved. This timeframe refers to our processing stage and does not guarantee when the funds will appear in your account.

Your bank, card issuer, or payment service may require additional time to complete the credit. The final posting time is determined by the relevant financial institution or payment provider.

For standard change-of-mind returns, the original delivery charge is generally not refundable unless required by law or otherwise specified for the order. Where a return results from a defective, damaged, or incorrectly supplied product, shipping costs may be assessed as part of the resolution in accordance with applicable requirements.

06. Incorrect, Faulty, or Transit-Damaged Products

If a delivered item differs from your order, arrives damaged, or has a functional problem, please notify our customer support team as soon as reasonably possible.

Situations that may require further review include:

• Visible damage to the merchandise or its packaging.
• A product that does not operate as described.
• An item that differs from the product purchased.
• Missing components, accessories, or parts.

To help us understand the issue, we may ask you to provide the order reference, a description of the problem, clear photographs, or other reasonable supporting evidence.

Once the information has been reviewed, possible solutions may include a refund, replacement, return arrangement, repair, or another remedy appropriate to the circumstances. The available resolution will depend on the nature of the problem and any rights or obligations established by applicable law.

07. Product Exchanges & Replacements

Direct exchanges depend on product availability and the options supported by our store. We cannot guarantee that every product can be exchanged for a different size, color, model, or style.

If a direct exchange is unavailable, you may be able to return the original item, subject to eligibility, and place a separate order for the preferred alternative.

Any replacement purchase will be subject to the price, stock availability, shipping arrangements, and other applicable conditions at the time the new order is placed.

Where a replacement or other remedy is required because of a product issue, applicable legal requirements will take precedence over any standard exchange limitation.

08. Items Outside the Standard Return Program

Certain categories of merchandise may be excluded from ordinary change-of-mind returns because of their nature, condition, or specific purchase terms.

Depending on the product and the applicable rules, these categories may include:

• Gift cards and stored-value products.
• Items sold under clearly disclosed final-sale conditions.
• Personalized goods or products manufactured to individual specifications.
• Digitally delivered products or downloadable content.
• Sealed personal-care or hygiene products that are unsuitable for return once opened, where permitted by law.
• Other products specifically identified as non-returnable before purchase, where such restrictions are lawful.

Any product-specific conditions should be considered together with this policy. An exclusion from the standard return program does not remove any mandatory remedy or consumer right that applies to defective goods, incorrect fulfillment, or other legally protected circumstances.

09. Policy Administration & Customer Rights

We may revise our return procedures when operational practices or applicable requirements change. Updated terms will be published on this page and applied in accordance with the rules governing the relevant purchase.

Nothing in this policy is intended to waive or restrict statutory consumer protections, mandatory refund rights, or other remedies that cannot legally be excluded. If a provision conflicts with a mandatory legal requirement, that requirement will take precedence.